warranty and terms and conditions

Posted on: January 1st, 2017 by admin

Congratulations on the purchase of your new cast iron/ enamel bath.
Your new Clawfoot bath is backed by a full 5 year replacement warranty.If a valid warranty issue occurs  Clawfoot Baths NZ will either repair or  provide a replacement bath. Please ensure you check the baths on delivery before you sign the freight companies receipt. Hudson Reed tapware is covered by a two year warranty except moving parts which can wear. 

Provisions:
The warranty does not cover defects caused as a result of incorrect installation, misuse by the buyer (including scratches or chips caused by the buyer), adverse water quality or the buyer failing to follow instructions on the document we provide – Caring for your clawfoot bath).It also does not cover normal and expected wear and tear of everyday use over time or where used in a commercial situation.We have a return to base policy on the purchased bath so the buyer must return the old bath to us before we supply a new one.

Please note :   Consequential damage or loss due to our baths or Hudson Reed products are not covered by the above warranties .  Installation  and de- installation costs are also not included or covered by the above warranties .

All our bath are a  hand crafted. Variations are to be expected and are to be treasured for their individuality

Change of mind 

A 25% restocking fee applies to all returns as a result of a change of mind by the purchaser or purchasing agent .The purchaser must also pay for freight both ways if delivery has taken place and it must be in original condition and original packaging or no refund is offered

All indent purchases are non refundable 

 

 

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